Frequently Asked questions


How to log or track your run?

Your run (or walk) can take place anywhere, at any time over the weekend of Friday, January 17th to Sunday January 19th, 2020. Register online and can sign up for either the 5km event or 21.1km event.

Log your weekends relief run activity via our Strava Challenge –

Any distance over 5km will earn you a Strava finisher’s badge.

We welcome runners of all abilities to join us for this important cause.
While you can participate solo, some of us are choosing to rally together and are holding community Relief Run events around the world. We encourage you to share this event as wide as you can and register your own Club event. Many organised runs have been listed on the community page.

Manual and treadmill entries are accepted. All activities logged during the Challenge period must be uploaded to Strava no later than two days after the Challenge ends.
All activities count towards the challenge, that includes “Only You”, “Followers Only” and “Everyone”.

Can I donate without running? Or donate extra?

You can make donations by clicking here. This can be any amount and all proceeds go to The Red Cross.


What is the Relief Run
A 21.1km virtual run that registering participants can run anytime/anywhere over the January 18th to 19th weekend. Either solo or in teams of two. 100% of the registration fee will be going to the Australian Red Cross Disaster Relief and Recovery Fund. Everyone who has worked on this initiative have volunteered their time and expertise.
How can I record my run
Run Relief will be set up as a STRAVA CHALLENGE. We will update these details with the direct Strava challenge link ASAP.

Remember – it is not compulsory for you to “record” or “register” your run.

Are there any fees deducted from in my registration payment?
The Relief Run is using the payment processor Stripe to process your credit card transaction for the registration fee for the virtual run. Stripe has generously agreed to waive all of their processing fees for registrations up to a total of $A600,000. 100% of your registration will be sent as donation to the Australian Red Cross before 31 January. We are in regular contact with the Australian Red Cross about this process.

After the relief run reaches a total of $A600,000 Stripe has reduced fees, each subsequent $A50 registration fee from AUSTRALIA will not incur any processing fee and international orders will incur a reduced fee of 2.8% + A$0.15 – this will be taken off your $A50 fee and not added on top of the transaction.

When will the money be donated to the Australian Red Cross Disaster Relief and Recovery Fund
100% of your registration fee will be donated on 20th January 2020
What is a virtual race
Is a race that can be run (or walked) from any location you choose. You can run, jog or walk on the road, on the trail, or the treadmill, at the gym, or on the track. This race is all up to you, which means you go at your own pace and time yourself.
How far do we have to run if we sign up as a team of 2?
If you sign up as a pair, you would both run half the chosen distance each to make up the full distance.
Can I do this anytime before or after the 17-19th Jan?
You are most welcome to complete the run before or after the official event date (17th-19th January, 2020) however your times will not be recorded in the Relief Run Strava Challenge.
How do I submit my results
via the Strava Challenge link which will be on the homepage.
How do I organise a community run and get it listed on your website?
You are more than welcome to set up a community run in your own creative way.
The most common way that groups have been creating their community runs around the world has been to:

+ arrange details for a group run (date, time, location, distance, contact).
+ get your community to register as individuals on
+ you could put the event up as a facebook event
+ share the details with us and we will share it on our platform*

*Please provide the following details to [email protected] to be listed
Event name
Starting Location

Here is some social collateral – feel free to use:

When will my community run show on the wesbite?
As Relief Run is managed and operated by volunteers donating their time, please understand if there is some delay in uploading your community run onto the website. We aim to have all community runs updated within 24 hours of emailing and thank you for your patience in this process.
My friends want to donate to my run, how do they do this?
Donations can me now made on our website directly- this link can be found on our home page at Feel free to send supporters of your run here to make a donation.

We currently do not have individual fundraising pages and/or links available for individual participants to use for fundraising.

Alternatively, we encourage those wanting to individually fundraise, to send friends and family directly to the organisation that they would like to be raising money for or to create a fundraising page on another platform.

I am not from Australia, can I still participate?
As this is a virtual running event, there are no geographical boundaries to participation. We encourage everyone, runners and non-runners, from around the world to join us to raise much needed funds for those affected by the Australian bushfires.
Can I complete my runs in two separate runs?
You are most welcome to complete the run in any way you like, however only runs completed in one effort, on either the 17th, 18th or 19th of January, will be recorded in the Official Relief Run Strava Challenge.
How do I know that this is legitimate?
100% of the registration fee will be going as a donation to the Australian Red Cross. This donation will be made on the 20th of January. We have been given authority to fundraise through the Australian Red Cross official channels and we are corresponding directly with them.

A screenshot of all of our transactional activity including registrations and waived transactional fees (thanks to Stripe who have agreed to waive all credit card fees) will be made and given to the Australian Red Cross, to correspond with the donation sum.

Is this tax deductible?
Your registration is not a tax deductible donation as Relief Run, although corresponding closely with the Australian Red Cross, is not a Deductible Gift Recipient itself.

Relief Run will be donating 100% of registration fees to the Australian Red Cross by January 31st, 2020.

To make a tax deductible donation please click here

21.1km virtual run to support those affected by the bushfires