Frequently Asked questions


How to log or track your run?

Your run (or walk) can take place anywhere, at any time till February 28th 2020. Register online and you can sign up for either the 5km event or 21.1km event.

Whilst there is no formal methods for you to log your activity, we encourage you to setup a (free) Strava account and join the Relief Run Strava Club – Join a global community of 22,781 runners who continue to connect and log their runs!

Can I donate without running? Or donate extra?

You can make donations by clicking here. This can be any amount and all proceeds go to The Red Cross.


What is the Relief Run

A 5km or 21.1km virtual run that registering participants can run anytime/anywhere before February 28th 2020. Either solo or in teams of two. Your registration fee will go to the Australian Red Cross Disaster Relief and Recovery Fund. Everyone who has worked on this initiative have volunteered their time and expertise.

How can I record my run

Run Relief will be set up as a STRAVA CHALLENGE. We will update these details with the direct Strava challenge link ASAP.

Remember – it is not compulsory for you to “record” or “register” your run.

Are there any fees deducted from in my registration payment?
The Relief Run is using the payment processor Stripe to process your credit card transaction for the registration fee for the virtual run. 
For all Relief Runs done over the 17th – 19th 2020: Stripe has generously agreed to waive all of their processing fees for registrations up to a total of $A600,000. 100% of your registration will be sent as donation to the Australian Red Cross before 31 January. We are in regular contact with the Australian Red Cross about this process.

After the relief run reaches a total of $A600,000 Stripe has reduced fees, each subsequent $A50 registration fee from AUSTRALIA will not incur any processing fee and international orders will incur a reduced fee of 2.8% + A$0.15 – this will be taken off your $A50 fee and not added on top of the transaction.

For all Relief Runs registered & completed between 20th January – 28th February 2020: Deducted from your $50 registration fee will be the Stripe processing fee. For Australian credit cards (1.75% + A$0.30). For International payments (2.9% + A$0.30). The remainder will be sent to the Australian Red Cross bushfire Relief Fund by March 10th 2020.

When will the money be donated to the Australian Red Cross Disaster Relief and Recovery Fund
For all Relief Runs done over the 17th – 19th 2020: by January 31st 2020
For all Relief Runs registered between 20th January – 28th February 2020: by March 10th 2020
What is a virtual race

Is a race that can be run (or walked) from any location you choose. You can run, jog or walk on the road, on the trail, or the treadmill, at the gym, or on the track. This race is all up to you, which means you go at your own pace and time yourself.

How far do we have to run if we sign up as a team of 2?

If you sign up as a pair, you would both run half the chosen distance each to make up the full distance.

Can I do this anytime after the 17-19th Jan?
You are most welcome to complete the run after the official event date (17th-19th January, 2020). Please note the Relief Run Strava Challenge will is no longer open, but you can join the Relief Run Strava Club and log your activity there.  This is a community fundraising event, it is not about an official time or leaderboard. 
How do I organise a community run and get it listed on your website?

You are more than welcome to set up a community run in your own creative way. The most common way that groups have been creating their community runs around the world has been to:

+ arrange details for a group run (date, time, location, distance, contact).
+ get your community to register as individuals on
+ you could put the event up as a facebook event
+ share the details with us and we will share it on our platform*

*Please provide the following details to [email protected] to be listed
Event name
Starting Location

When will my community run show on the wesbite?

As Relief Run is managed and operated by volunteers donating their time, please understand if there is some delay in uploading your community run onto the website. We aim to have all community runs updated within 24 hours of emailing and thank you for your patience in this process.

My friends want to donate to my run, how do they do this?

Donations can me now made on our website directly- this link can be found on our home page at Feel free to send supporters of your run here to make a donation.

We currently do not have individual fundraising pages and/or links available for individual participants to use for fundraising.

Alternatively, we encourage those wanting to individually fundraise, to send friends and family directly to the organisation that they would like to be raising money for or to create a fundraising page on another platform.

I am not from Australia, can I still participate?

As this is a virtual running event, there are no geographical boundaries to participation. We encourage everyone, runners and non-runners, from around the world to join us to raise much needed funds for those affected by the Australian bushfires.

Can I complete my runs in two separate runs?
You are most welcome to complete the run in any way you like!
How do I know that this is legitimate?

100% of the registration fee will be going as a donation to the Australian Red Cross. We have been given authority to fundraise through the Australian Red Cross official channels and we are corresponding directly with them.

Is this tax deductible?

Your registration is not a tax deductible donation as Relief Run, although corresponding closely with the Australian Red Cross, is not a Deductible Gift Recipient itself.

Relief Run will be donating 100% of registration fees to the Australian Red Cross by January 31st, 2020.

To make a tax deductible donation please click here

21.1km virtual run to support those affected by the bushfires